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Riding Shotgun: The Role of the COO, by Nathan Bennett, Stephen A. Miles
PDF Download Riding Shotgun: The Role of the COO, by Nathan Bennett, Stephen A. Miles
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The role of Chief Operations Officer is clearly important. In fact, it has been argued that the number two position is the toughest job in a company. COOs are typically the key individuals responsible for the delivery of results on a day-to-day, quarter-to-quarter basis. They play a critical leadership role in executing the strategies developed by the top management team. And, in many cases, they are being groomed to be—or are actually being tested as—the firm's CEO-elect. Despite all this, the COO role has not received much attention.
Riding Shotgun: The Role of the COO provides a new understanding of this little-understood role. The authors—a scholar and a consultant—develop a framework for understanding who the COO is, why a company would want to create this position, and the challenges associated with successful performance in the COO role. Drawing heavily on a number of first-person accounts from CEOs and other top executives in major corporations, the authors have developed a set of strategies or principles to inform individuals who aspire to serve in such a position. The executives who share their experiences in this book are from some of the most established and important companies in today's economy: AirTran; American Standard Companies; Amgen; Adobe Systems, Inc.; Autodesk, Inc; eBay; Heidrick & Struggles; InBev; Kohlberg Kravis Roberts & Company; Mattel, Inc; Motorola; PepsiCo; Raytheon Company; Starbucks; and many others.
Excerpts from the Book:
On focusing on success
"The primary goal I set for myself on how I define what success looks like for me is am I working at a company that matters? Am I working with somebody who I think affects positive change? Am I providing a benefit to my family? Am I enjoying myself? Why would I put a limitation on my enjoyment? There is an old view on Wall Street that says, 'They love you until they don't.' I am going to stay happy until I am not."—Dan Rosensweig, COO Yahoo!
On the relationship between the CEO and COO
"Deep down, you have to trust each other and you have to like each other. If you don't like each other, and/or don't trust each other, it may work, kind of, but it will be at a fifty percent level at best."—Craig Weatherup, Director, Starbucks, and former Chairman, Pepsi
On the challenges of transitioning into the COO role
"If you can't conceptualize the strategic objectives or help drive that or participate in that, I don't think you are going to succeed. But, equally, if you can't translate that into an executable plan, you are not going to succeed either."—Shantanu Narayen, COO, Adobe Systems
Additional Quotes:
"Miles & Bennett tackle an important and drastically under-researched area: the role, personalities, fit and success factors of COOs. We've seen several COOs who have been total winners, but it's striking how different the models of success can be depending on role, personal competencies, business situation/cycle/type, team strengths, and CEO strengths. The authors have done a very nice job of tying all of this together."—Jim Williams, Partner, Texas Pacific Group
"The lessons reported in this book will be very useful to Boards, Heads of Human Resources and CEOs as they consider succession planning and organizational design."—Dale Morrison, President & Chief Executive Officer, McCain Foods Limited
"The job of COO is becoming more important as companies and their boards look internally for succession alternatives. One question they face: Will the organization continue to run as the number 2 becomes the number 1? Riding Shotgun will help answer this and many more questions about the COO role in today's corporate structure."—John Berisford, Senior Vice President, Human Resources, The Pepsi Bottling Group
"The COO plays a critical leadership role in most businesses, but its particularly true in the natural resources
- Sales Rank: #157315 in Books
- Brand: Brand: Stanford University Press
- Published on: 2006-06-16
- Original language: English
- Number of items: 1
- Dimensions: 9.00" h x .90" w x 6.00" l, .90 pounds
- Binding: Hardcover
- 320 pages
- Used Book in Good Condition
Most helpful customer reviews
0 of 0 people found the following review helpful.
A Must Read for all Aspiring COOs and the CEOs who Need Them
By Adam Kaplan
If you ever doubted that there was a key role for the COO in Corporate America - those doubts will be allayed upon reading this book. Using examples from the tech world and traditional industry, and conducting person to person interviews with many of the key CEOs and COOs themselves, Bennett and Miles highlight "seven motivations" behind the COO position. Clearly worth the read for any CEO looking for his / her #2, as well as a COO or budding operations leader who wants to make an impact
0 of 0 people found the following review helpful.
Excellent book
By Oscar M.
Excellent book
27 of 29 people found the following review helpful.
Enjoyable, but not too insightful
By Tom Smith
If you are looking for an easy read and enjoy anecdotes about the experiences of successful COOs at very large organizations, you may want to read this book. A large portion of the book is devoted to interviews of well-known COOs or former COOs. The main messages are 1) constant communication between the COO and the CEO (and board, if accessible) is important, 2) clear cut allocation of responsibilities between the COO and the CEO is critical for success and 3) the job is whatever the COO and CEO decide it is. The book provides numerous interesting and entertaining stories of successes and failures. If you get those concepts, you don't need to read the book.
This is the kind of book I put on my 'train reading' list (easy read, not too meaty, and no big deal if I fall asleep halfway through a chapter), but it did not add materially to my understanding of the role of a COO or the unique tools/skills necessary to be successful.
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